Work from Home Policy Should Be Permanent for BPO

Work from Home Policy Should Be Permanent for BPO

A work from home policy is one way to expand BPO operations, and with the BPO sector set to benefit from the increasing focus of organisations that want to improve business agility; President of the Global Services Association of Jamaica, (GCAJ) wants to increase the...
Lessons Learnt From BPO COVID-19 Cluster

Lessons Learnt From BPO COVID-19 Cluster

The Business Process Outsourcing sector was the first to experience a COVID-19 cluster during the early days of the pandemic. However,  the sector still currently employs 40,000 workers and has shown resilience and growth during one of the harshest business climates...
COVID-19 Pandemic VS The BPO Sector

COVID-19 Pandemic VS The BPO Sector

To examine the highest level talking points as it relates to the BPO sector, we would have to acknowledge that hotels are being suggested for use as BPO outposts, the permanent closure of the Alorica Portmore branch and its implications for that company and the...