A leading global provider of advanced outsourced customer experience solutions has officially opened on Friday, July 23, at a new site in Portmore, St. Catherine. The new, standalone building is located in the GTECH Office Park and is the second site for IBEX in...
There are growing concerns for Call Centre employees within the BPO industry. The local BPO sector has grown from just over 12,000 employees to an estimated 40,000 in the last seven years and is currently valued at US$780 million. However, it has been reported that...
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